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FAQ

What is giclée?

Giclée is a fine art printing method. In this shop we print with pigment ink on archival 230 gsm matt paper. This type of high quality printing offers a larger scale of colours than a typical digital print. It is also more durable and resistant to external factors like sunlight.

When the order is shipped?

Prints sized 30x40 cm and 30x30 cm are dispatched within 5 working days.

Prints sized 50x70 cm are dispatched within 10 working days.

T-shirts are dispatched within 10 working days.

Mugs are dispatched within 5 working days.

How is the parcel sent?

We send parcels by Polish Post or a courier company. Please note that the tracking outside Europe might be possible only partially.

When will by order arrive?

That depends on the destination country. In Poland it is usually 2 working days, in the European Union around 7 working days and outside the EU from 10 to 14 working days.

Can I return the order?

Prints and T-shirts are made to the order, therefore can not be returned.

Mugs, which are not made to the order, can be returned within 14 days.

Returned items must be in perfect condition.

But if you have a problem with your item, please contact us at [email protected]

Won’t the prints or other stuff get damaged during the shipping?

The prints are safely packed in the cardboard tube and then in an additional cardboard box.

Mugs are bubble-wrapped and packed in cardboard boxes.

T-shirts and caps are packed in waterproof envelopes.

We can not accept responsibility for stolen, damaged or lost parcels, but parcels are insured in transit.

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